Return Policy
Easy Returns
At Cozy Couture, we want you to love your purchase. If you’re not completely satisfied, we’re here to help with a simple and straightforward return process.
Return Conditions
- Time Frame: You have 30 days from the date of delivery to return your items.
- Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
- Exclusions: Final sale items, undergarments, and customized products are not eligible for return.
How to Return
- Contact Us: Email our customer service team at cozycoutureza@gmail.com with your order number and reason for return.
- Receive Instructions: We will provide you with return instructions and a return shipping address.
- Pack Your Items: Securely pack the items in their original packaging, if possible.
- Ship Your Return: Send the package using a trackable shipping method. You are responsible for return shipping costs.
Refunds
- Processing Time: Once we receive your return, please allow 7-14 business days for processing.
- Refund Method: Refunds will be issued to the original payment method.
- Notification: You will receive an email confirmation once your refund has been processed.
Exchanges
- If you would like to exchange an item, please follow the return process and place a new order for the desired item.
- Exchanges are subject to product availability.
Contact Us
For any questions or concerns about our return policy, please contact us:
Cozy Couture
Email: cozycoutureza@gmail.com
Website: www.cozycoutureza.company.site
Phone: +27 (73) 722 3947
Thank you for shopping with Cozy Couture.